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Refunds

Cancellation and Refund Policy

How cancelling, ending early and refunds work.

Last updated: September 20, 2026

Plans change, especially around surgery dates. Here is how cancelling, ending early and refunds work.

Cancelling before delivery

  • 24 hours or more before your delivery date: you get a full refund.
  • Less than 24 hours before your delivery date: we refund everything except the first week.

Ending your rental early

If you no longer need the knee scooter, tell us and we will arrange to collect it. Any full weeks that have not started yet are refunded. The week you are in when we collect is not refunded.

If something goes wrong

If the knee scooter develops a fault that is not caused by misuse, we will repair or replace it as quickly as we can at no cost to you. If we cannot, we will refund the time you were unable to use it.

How to cancel

Reply to your order confirmation email with your order number, or call us. Your cancellation is counted from the time we receive your message.

How refunds are paid

Refunds go back to the card you paid with. Once we process a refund, it usually appears within 5 to 10 business days, depending on your bank.

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