How can we help?
Answers about booking, prices, delivery, keeping your knee scooter longer and the scooters themselves. Still stuck? Call us on 954-247-4020, or reply to your order confirmation email and we will pick it up from there.
Ordering
How do I book a knee scooter?
Enter your Broward city or ZIP and your dates, pick your model, then book and pay online. We only show what is genuinely available for those dates, so nothing you see is already booked.
How far ahead should I book?
We ask for at least 24 hours notice so we can prepare and sanitise your knee scooter before it goes out. In peak season it is worth booking a week or two ahead, because we only own a small number of each model.
Prices
How is the price worked out?
Everything we rent is charged by the week. One week is the smallest rental we do, so a couple of days and a full week cost the same.
If your dates run into another week, that week is charged as well, so eight days is two weeks, because the second week is taken out of our pool and cannot go to anybody else. Pick your dates on any product and you will see the full price before you book. There is nothing added at checkout.
Do I have to pay a deposit?
No. There is no separate damage deposit to pay and nothing is held on your card. You pay the full rental price when you book, and that is the only charge.
Pickups & Returns
Do I need to collect the scooter myself?
Where do you deliver?
We deliver across every area listed on our where we deliver page, which covers Broward County. Pick your dates and we will bring your knee scooter to your address and collect it again at the end of the rental. If you are just outside one of those areas, reply to us and we will tell you what is possible.
Scooter Specs
What's the difference between the three knee scooters?
All-Terrain is built for grass, gravel and uneven sidewalks, longer distances and walking the dog. Standard is best mostly indoors on carpet, tile and boards, and it is the lightest to lift into a car. Pediatric suits a child or a smaller adult who needs a lower frame and handlebars.
What weight limit and rider height does each scooter support?
Weight limits and rider heights are listed on each model's page. If you are between sizes, get in touch before you book and we will check the fit with you.
Will the scooter be adjusted to fit me?
Yes. We adjust it to your height before we leave, so it is ready to ride on the day it arrives.
Other
Can I keep my knee scooter longer than I booked?
What happens if something goes wrong during my rental?
Reply to your order confirmation email as soon as you can and quote your order number, which is at the top of that email. If your knee scooter stops working we will repair or replace it as quickly as we can anywhere in our service area.
Still need a hand?
If your question is about a booking you have already made, open it in My Rentals. You can see your dates and extend from there.
Talk to a local person. Not a phone tree.
Call 954-247-4020 and talk it through with someone local.